Refund & Replacement Policy
At Diamond Belt, every belt is custom made to order with the colors, names, numbers, and design details selected by the customer. Because each product is personalized, we do not offer traditional refunds or returns for custom orders.
Our Promise
We take pride in delivering premium custom belts built for the diamond. If there is a genuine issue with your order, we will do our best to resolve it fairly and professionally.
Customer Satisfaction Commitment
If you are not satisfied with your order due to a product issue, workmanship concern, or if the final product does not match the customization instructions you submitted, we will work with you to make it right.
Eligible claims may qualify for a replacement belt made according to the original or corrected customer instructions.
Replacement Process:
To request a replacement, please contact us within 7 days of delivery and include:
● Order number
● Clear photos of the product received
● Explanation of the issue
● Correct customization details (if applicable)
Our team will review your request and respond as quickly as possible.
Shipping Responsibility
If a replacement is approved:
● The customer is responsible for all shipping costs related to returning the original item (if
requested) and shipping the replacement item.
● Shipping fees are non-refundable.
Non-Refundable Custom Orders
Because all belts are made specifically for each customer, the following are not eligible for refunds:
● Incorrect size selected by customer
● Spelling errors submitted by customer
● Incorrect names, numbers, colors, or logo files provided by customer
● Change of mind after production has started
● Delays caused by shipping carriers
Our Promise
We take pride in delivering premium custom belts built for the diamond. If there is a genuine issue with your order, we will do our best to resolve it fairly and professionally.
Contact Us
For any order concerns, please contact our support team through thediamondbelt.com.
